If you run, manage or maintain a computer network, Spiceworks is something you probably should be aware of.
“Spiceworks is the complete network management software, helpdesk, network configuration & IT reporting solution designed to manage everything IT in small & medium businesses.”
Spiceworks now has both an iPhone & Android app for remote management of devices & tickets.
I have been using Spiceworks since version 1.6, & I use it as a full helpdesk ticket system, and my main troubleshooting and network overview tool. The network inventory, which also includes timeline change tracking of devices, and many other useful tools for network administrators is invaluable. VMware & ESX Servers are also supported.
Spiceworks is totally free, supported by unobtrusive & useful IT related advertisements.
A summary of features are below, taken straight from the Spiceworks homepage (hyperlinked):
Inventory Your Network
Monitor Your Network
- Network Monitoring
- Green IT Software
- SNMP Network Management
- SQL Server Monitoring
- Cloud Computing Management
- UPS Power Management Software
Run an IT Help Desk
- Help Desk Software
- Hosted Email Support
- Active Directory Management
- IT Purchasing Management
- Help Desk iPhone App
Manage Configuration Changes
Map Your Network
Troubleshoot Network Problems
Be an MSP
Join an IT Pro Community
I really can’t give this product enough credit for what it does and the time it saves.
The community behind Spiceworks are also very knowledgeable, when you need help with pretty much any IT related issue.